An alarm condition is activation of some or all fire alarm horns, buzzers, and strobe lights (for the hearing impaired in buildings since 1994).
1. Determine if there is a fire.
Most buildings have a fire alarm annunciator located in the lobby or main entrance. The annunciator will indicate what area (or zone) of the building an alarm originated from. Investigate that area thoroughly and any other areas that could be a source of an alarm, to determine if there is a fire.
2. If there is a fire CALL 911, report the fire and leave the fire alarm sounding. DO NOT proceed with the silence or reset instructions below.
3. If you are sure there is no fire and you are authorized, open the fire alarm control panel and press the button labeled "Signal silence/Acknowledge". DO NOT press the reset button at this time.
Pressing the silence/acknowledge button "silences" or "acknowledges" an alarm condition. Usually only one press is needed. If there is more than one alarm condition it may be necessary to press the silence/acknowledge button more than once.
4. At the annunciator, write down the zone(s) that caused the alarm.
If you are unable to determine the cause of the alarm, do not press the reset button in the fire alarm control panel. Call a service technician. In the silenced/acknowledged mode only the zone(s) silence/acknowledged are silenced and disabled. In most cases the rest of the fire alarm is working fine and can activate (signal) additional fire alarm conditions if it is detected.
5. If the originating zone(s) were found, press the fire alam reset button.
Hold the reset button for 10 to 20 seconds. If the alarm resounds, start with item 1 above but do not attempt to reset. Call for fire alarm service.
A trouble condition indicates a problem (not an alarm) with the fire alarm system. As a life safety system the fire alarm is continuously checking itself to determine if certain key items are in proper working order. For example the fire alarm continuously checks the wiring to most all of the fire system devices. If a problem is detected then the fire alarm goes into "trouble". A trouble condition is usually indicated by a loud high pitch buzzer at the fire alarm control panel and at the annunciator (if the system has an annunciator).
1. Press the Trouble silence/Acknowledge button in the fire control panel.
Do not press the reset button because a trouble condition can not be reset. In most all trouble conditions the fire alarm continues to provide protection to the building and its occupants. Contact service personnel to arrange for service of the fire alarm.
For assistance or service in Southern California call
(818) 957-8000
Important issues pertaining to the fire alarm system
Where can a key to the fire alarm control panel be found? ____________________.
Is the fire alarm system monitored? ____.
Is the building serviced by fire sprinklers _____? If yes, are the fire sprinklers monitored _____?
For more information about monitoring see our page on Monitoring Services.